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Our Policies

Clear expectations help us serve you better. Please review these guidelines before your appointment.

“These policies help me offer spots to clients who may be waiting for an appointment. Thank you for understanding!”

— Nina

Cancellation Policy

We understand that life happens! If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.

  • Cancellations with less than 24 hours notice may result in a fee equal to 50% of the scheduled service.
  • You can easily reschedule through our booking system or by texting us directly.

No-Show Policy

Your appointment time is reserved exclusively for you. If you miss your appointment without notifying us:

  • The full service amount will be charged.
  • A deposit may be required for future bookings.

Late Arrival Policy

Running late? Just text me! If I can accommodate, I always will. Traffic and parking happen to everyone.

  • Arrivals more than 15 minutes late may result in a shortened service or rescheduling.
  • If your appointment cannot be completed in the remaining time, a modified service may be offered.
  • Communication is key – a quick text goes a long way!

Deposit Policy

A deposit may be required to secure your appointment:

  • New clients: $50 deposit for full set appointments.
  • Your deposit is applied toward your service total.
  • Deposits are non-refundable for late cancellations (under 24 hours) or no-shows.
  • Rescheduling with 24+ hours notice? Your deposit transfers to the new date.

Aftercare Guidelines

Proper aftercare ensures your lashes last longer and stay beautiful:

  • First 24-48 hours: Avoid water, steam, and excessive sweating.
  • Daily care: Gently brush lashes with a clean spoolie each morning.
  • Avoid: Oil-based products near your eyes, waterproof mascara, and rubbing your eyes.
  • Sleep position: Try to sleep on your back or use a silk pillowcase.
  • Fills: Schedule every 2-3 weeks for best results.

Detailed aftercare instructions are provided at every appointment.

Referrals & Rewards

Friend Referral

When you refer a friend who books a full set:

  • Your friend receives $15 off their first full set.
  • You receive $15 credit toward your next service.
  • No limit to how many friends you can refer!

Social Media Shout-Out

Tag us on your social media and receive a FREE deep lash shampoo service at your next appointment!

Clients Under 18

Yes, we welcome clients under 18! If you are a minor, a parent or guardian must be present at the time of your appointment to sign a consent form.

Gift Certificates

Looking for the perfect gift? We offer gift certificates for any amount—perfect for birthdays, holidays, and special occasions. Contact us to purchase!

Have Questions?

We're happy to answer any questions about our policies. Reach out anytime!

Ready to Book?

Now that you're familiar with our policies, let's get you scheduled!

Book Your Appointment